CANCELLATIONS
- All cancellations of accommodation must be given at least 48hrs prior to your arrival date, thereafter a full charge will be made for the first night & 75% for consecutive nights if we are unable to resell your room. (This must be backed with a telephone call)
CHECKING IN & VACATING YOUR ROOM
- Crossways Guesthouse checking in times are from 10.00am, if however your room is not ready you are welcome to collect your keys & leave your luggage.
- Please let us have your time of arrival so that we are here to welcome you.
- We ask that your room is vacated by 10.00am during the week & 10.30am at weekends.
PAYMENT
- Crossways Guesthouse request that your Credit card details are given to secure your booking.
- Cash or Credit card payments are payable on arrival.
CHILDREN
- Crossways Guesthouse is unable to accommodate children under the age of 5.
COMPLAINTS
- In the event of a complaint, we will investigate and respond in a timely & courteous manner. Where appropriate, we will make immediate amends.
HOUSEKEEPING
- Crossways Guesthouse is a strictly no smoking accommodation.
- A standard cleaning charge of £50.00 per night will be levied on guests who smoke in their rooms.
- Damage to guesthouse goods will be charged at replacement or cleaning costs.
- Replacement keys are charged at £25.00 each.
PETS
- For the comfort of other guests, Crossways Guesthouse does not allow pets.
- If you have a registered Guide dog please inform us prior to booking.
SECURITY
- Crossways Guesthouse operates a strict closed door policy and all guests are required to enforce this safety measure.
- We reserve the right to refuse admission and exclude visitors from our accommodation.
- A booking in form must be completed by all guests on arrival with passport numbers for overseas visitors.
- We also ask that all guests read our fire notice that can be found in each room.
