Covid-19

We thought we should let you know what’s happening at Crossways, and what we are doing.

We are open but at a slightly reduced capacity and with some changes to our service outlined below. During Lockdown2, we are able only to take guests in line with the government regulations.

We reserve the right to refuse entry to anyone showing symptoms of Covid-19 – you should return home and contact your GP, and call 119 for a test.

What Can You Do

Most importantly, please do not travel if you are feeling unwell. Let us know immediately if you begin to feel unwell during your stay. Do not travel while in quarantine. Check the official guidance at the Government website.

By law, guests are required to wear face coverings in all hotel public areas unless unable to do so. You are also required to supply contact details for Track and Trace, either by confirming the details we have on your reservation or by using the NHS QR code with the NHS App. If you refuse to do either, we are not allowed to admit you to Crossways.

If you are in a higher level risk area, you may still be able to travel, but not with other households. You can read the government guidance online.

Most, but not all, restaurants are open but some have not survived the lock-down. We strongly advise you pre-book. We hope you will look at local independents first.

Most indoor amenities are still closed or have restricted access, but the Cotswolds is still open for walkers and sightseers practising social distancing, and is still as wonderful as ever. Again, we strongly recommend that you do your research first as many attractions may not be open yet and most are requiring pre-booking.

Before booking any accommodation, you should check that they meet the Good to Go standard, as well as checking their Food Hygiene rating.

What We’re Doing

Please don’t be offended if we don’t shake hands on arrival and departure! We have to wear a face covering, usually a visor.
At Crossways, we maintain high levels of cleanliness, but we will be even more careful at the moment. We clean door handles and other surfaces anyone might touch regularly throughout the day. Rooms are now left fallow for up to three days before being cleaned. There is hand sanitizer available when you sign in and in your room.
We have closed one of our rooms that share the shower/toilet until the autumn. We will only book one of the other 2 rooms (rooms 2 and 5) at any one time, so that the bathroom is your private bathroom.
We are open to the idea of a ‘bubble’ where for a small additional payment, you can book exclusive access to the guest house.
We are trying to minimise the use of shared facilities, so we’ll bring your breakfast to you either in your room or the breakfast room as you prefer. We ask for your breakfast order the night before. We have removed all leaflets, our basket of handy items, the iron and ironing board from public display. Everything is still available, just please ask if you need anything. The breakfast room is closed.
We will not normally service rooms during your stay, except to empty bins, replace used crockery and replenish stocks. Please talk with us about any particular requirements.

What Have We Done

Because we have had key workers during lock-down, we have been working and cleaning to our usual five-star standard that you can trust. However, we have also deep-cleaned everywhere and invested in higher-grade sterilising and anti-viral cleaning products. We have also taken precautions against Legionella. Please let us know if you would like to see our detailed cleaning protocol. Most importantly, you should be confident that all practicable steps have been taken to minimise any risk to you or ourselves.

We have completed a detailed risk assessment, again available if you would like to see it. We have met the requirement of the VisitEngland Good to Go standard. We also renewed our food safety certifications.

We hope this helps but please do contact us if you have any questions.

Most importantly, stay well yourselves and we hope to see you soon.

Thank You.
Lyndsay & Mark