Terms & Conditions
Once a reservation is made, the guest has entered into a binding contract with Crossways Guest House Ltd and these terms and conditions apply in full. Where a company, agency or similar has made the booking on behalf of the guest, the agreement is with that third party. Third parties should ensure that the guests are aware of these terms and conditions. This agreement applies for all bookings made after or arriving from 1st July 2020.
You should not travel if you have any concerns about your health or that of anyone travelling with you. You should not travel if requested to self-isolate by the authorities.
We will refuse entry to anyone who has been instructed to self-isolate as part of the NHS Track and Trace process. If you or anyone in your party has knowingly travelled with symptoms or in breach of the Track and Trace regulations, and Crossways Guest House has to close to guests as a result, you will be liable for the full room rate for the entire quarantine period in addition to the payment due for the booked stay. The same will apply should you book a stay with us for the purposes of self-isolation.
You should cancel your booking if within 14 days of your due check-in date you have:
- had Covid-19 symptoms check the UK Government website for more information.
- been tested positive for Covid-19
- knowingly come into close contact with someone who has had Covid-19 symptoms or tested positive for Covid-19
In all other circumstances if you cancel less than 24 hours before arrival (or in the event of non-arrival) a full charge will be made for the first night. We also reserve the right to charge for 75% of booked value for consecutive nights if we are unable to resell your room. We reserve the right to charge for unused nights in the event of an early departure.
We expect to be open and honouring all bookings for this period however if we are closed on the day you were due to arrive then you will not be charged and you will have the option to accept a full value gift voucher.
If your booking is via a third-party agent, please contact them directly and they will advise on the action you should take.
If you are required to quarantine with us, you must stay in your room for the entire period. We will discuss precise arrangements with you at the time. You will be liable for the full room rate for the entire quarantine period in addition to the payment due for the booked stay. You should consider arranging travel insurance should you be concerned.
Crossways Guest House undertakes to provide guest accommodation in the room(s) and dates agreed in the reservation. We will ensure that our Guest House at least meets the four star standard as accredited by Visit Britain or the Quality in Tourism standard.
Arrivals and Departures
You can check in at Crossways Guest House from 1.00 pm. If however your room is not ready you are welcome to collect your keys and leave your luggage. Please let us have your time of arrival so that we are here to welcome you. We ask that your room is vacated by 11.00 am.
Your booking is as contracted for the number of nights and people. You are not allowed to have additional people staying in the room over and above the number contracted (i.e. you cannot have four people sleeping in the triple room) without prior agreement. Crossways Guest House reserves the right to charge the full rate for any such unauthorised stay and/or to terminate the booking. In this eventuality, we will levy a charge of 75% of the agreed booking fee for any unused nights.
All cancellations of accommodation must be given at least 24 hours prior to your arrival date, thereafter a full charge will be made for the first night. We also reserve the right to charge for 75% of booked value for consecutive nights if we are unable to resell your room. We reserve the right to charge for unused nights in the event of an early departure.
Crossways Guest House is unable to accommodate children under the age of 11.
Please remember that you are sharing Crossways Guest House with other guests and with the owners – please behave accordingly. Please be aware of fellow guests if coming in very late or leaving early from the Guest House, and when watching TV or playing music. We reserve the right to terminate bookings if faced with unreasonable or anti-social behaviour.
We do not tolerate racist, sexist, homophobic or otherwise discriminatory language or behaviour and we reserve the right to terminate a booking on receipt of a complaint. Please contact the owners as soon as possible if you have an issue with the behaviour of a fellow guest.
When you book, Crossways Guest House takes your card details to confirm the booking but the full amount is payable on departure. We accept most cards, cash, and can arrange for BACS payments and invoicing for long-term customers. For bookings whose value exceeds £500, we reserve the right to request or take a non-refundable 10% deposit. The balance is payable on departure in the normal way.
In the event of a complaint, we will investigate and respond in a timely and courteous manner. Where appropriate, we will make immediate amends.
Housekeeping, Guests’ Liabilities
Crossways Guest House is strictly no smoking accommodation. A standard cleaning charge of £50.00 per night will be levied on guests who smoke in their rooms.
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to Crossways’ property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit or debit card, or send an invoice for the amount to the registered address. We will however make every effort to keep any costs that the guest would incur to a minimum.
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit or debit card, or send an invoice for the amount to the registered address.
We reserve the right to take action against any guest found to have tampered or interfered with any fire detection equipment throughout the Guest House, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit or debit card, or send an invoice for the amount to the registered address.
Replacement keys, umbrellas or dryers are charged at £25.00 each.
We will use our best efforts to return any items left behind by a guest after their stay, but reserve the right to recoup any costs incurred by Crossways Guest House.
For the comfort of other guests, Crossways Guest House does not allow pets. If you have a registered assistance dog, please inform us prior to booking.
Crossways Guest House expect your room and the front door of the property to be closed at all times. We request that all guests follow this safety and security measure. We reserve the right to refuse admission and exclude visitors from our accommodation.
A booking-in form must be completed by all guests on arrival with passport numbers for overseas visitors.
We also ask that all guests read our fire notice that can be found on the wall of each room.
Crossways Guest House retains your contact details as an integral part of the booking process. We are required to retain your registration for a year. We may contact you in the future with a newsletter, but you can opt out at any time. We will not share your information in any other way with any third party.
We are registered with the Information Commissioner’s Register of Data Controllers, reference ZA110154.
Loss of or Damage to Guests’ Property
Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel. This liability however:
- a) extends only to the property of guests who have engaged sleeping accommodation at the hotel;
- b) is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;
- c) does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.
This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.